About the Role:

Job Title: Senior Product Delivery Manager

Experience: 10-12 years

Job Level: Senior Manager

Reporting to: Vice president of Product Delivery

Location: Munich, Germany

Job Type: Full-Time

As a Senior Product Delivery Manager, you will be empowered to shape the customer relationships and success for mobility companies, from newer EV companies to OEMs with a hundred years of history behind them, in order to integrate Sibros’ next-generation products with their vehicles and systems. In this extensive customer-facing role, you will lead the entire EU and UK region and play the central point of contact across different engagements to help drive success by working closely with our engineering and product team, ensuring successful deployment of our products in the customer's ecosystem and their partners. You play a role as a strong bridge between the customers, partners and Sibros engineering team

What you’ll do:

• Drive the automotive software solutions delivery by closely working with the engineering teams and customer teams.
• Plan and execute your programs as per the company processes and tools for successful delivery of products to our customers and continually improve adoption.
• Understand the technical aspects and capabilities of Sibros products to support customer success based on the customer use cases, business, and technical requirements.
• Ensure customer and market insights are communicated to internal teams (e.g. product, sales, engineering, program management) to influence improvements and product roadmap development.
• Identify and coordinate internal and customer teams across functions to support customer milestones and enable execution of product delivery and customer success.
• Partner with the sales and business development teams in the pre-sales process and actively leading the RFP response cycle.
• Cross-functionally coordinate with the engineering, product, and validation teams to drive process improvements that increase visibility, throughput, and output quality.
• Manage and track customer issues, triaging/prioritizing the customer’s requests, and working with the Program Management and Engineering Teams to scope and prioritize the delivery to the customers.
• Drive action based on feedback and advocating on behalf of the customer to achieve resolutions and product goals.
• Identify scope for process improvements recommend best practices, advising delivery and executive leadership for change, piloting the change and training peers for adoption.
• Conduct and facilitate technical workshops with customers and technology teams to drive better collaboration.
• Expand your network and professional relationships and help spot opportunities for Sibros and customers.
• Operate independently with minimal supervision to generate outcomes for our customers and partners, aligning with the internal work culture.
• Work on assigned internal initiatives that help Sibros innovate faster to stay competitive.
• Lead multiple assigned programs and projects in parallel and demonstrate strong program management and agile delivery skills.
• Manage customer escalations and ensure customer satisfaction building long term relationships.
• Guide Delivery executive leadership with insights and generate actionable outcomes for continuous improvement.

What you should know:

• Fluency in verbal and written communication with German and English languages.
• Relevant professional experience: 8+ years in a customer-facing position in delivery roles with expertise in managing and delivering results for complex software development efforts, including various tools and processes.
• BA/BS degree in a Science or Engineering field or equivalent. Masters or equivalent in computers,engineering,management, is preferable.
• Familiar with Scrum development methodologies and the supporting tool suites (GitLab, Jira), Skills in setting necessary configuration in JIRA and Gitlab for managing daily activities.
• Excellent written and verbal communication skills.
• Excellent presentation skills, Ability to articulate complex technical concepts to different audiences in a clear crisp and succinct manner.
• Experience in the automotive industry.
• Relevant experience in embedded software and cloud technologies.
• Experience in Product Management, is a plus.
• Must be willing to travel to other locations as needed.
• 30% domestic/International travel based on project needs,attending workshops,testing with customers,going live,product support, etc.

Perks of joining the Sibros team:

• Work with a talented team in a culture that encourages growth, fosters collaboration, and values individual responsibility and accountability in achieving shared goals.
• You will have opportunities to work with industry veterans and high profile OEM customers in the connected vehicle technology space.
• Competitive and generous total compensation package including paid vacation plus holidays.
• Team events and off-sites.
• Professional development budget for online courses, books, and conferences.