• SolarSquare is one of India's top 10 Rooftop solar companies enabling homes & housing societies across India to go solar. We are a team of hustlers and mission-driven individuals looking to decarbonize India one roof at a time.
  
  

Company Website : description :

• Customer Success Executive plays a critical role in ensuring customer satisfaction and addressing escalated issues within a B2C domain.
• This role requires a high level of customer service skills, problem-solving abilities, and a strong understanding of the solar industry.
• The Escalation Manager will be responsible for managing and resolving complex customer complaints, coordinating with internal departments, and implementing strategies to prevent future escalations.
• The ideal candidate will have excellent communication skills, strong leadership qualities, and a passion for delivering exceptional customer :
• The candidate should have excellent communication skills both written and verbal
  
  

3 -4 years in handling customer escalations

• Qualification : Any Graduate
• Bachelor's degree, related field experience in customer handling and customer escalation management.
• Exceptional problem-solving and conflict resolution skills, with the ability to remain calm under pressure.
• Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with customers and internal stakeholders.
• Strong organizational and time management abilities, with the capability to prioritize tasks and meet deadlines.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
  
  

(ref:updazz.com)