SolarSquare - Executive - Customer Success
Customer Service, Sales & Business Development
Pune, Maharashtra, India
Posted on Monday, January 15, 2024
- SolarSquare is one of India's top 10 Rooftop solar companies enabling homes & housing societies across India to go solar. We are a team of hustlers and mission-driven individuals looking to decarbonize India one roof at a time.
- Customer Success Executive plays a critical role in ensuring customer satisfaction and addressing escalated issues within a B2C domain.
- This role requires a high level of customer service skills, problem-solving abilities, and a strong understanding of the solar industry.
- The Escalation Manager will be responsible for managing and resolving complex customer complaints, coordinating with internal departments, and implementing strategies to prevent future escalations.
- The ideal candidate will have excellent communication skills, strong leadership qualities, and a passion for delivering exceptional customer :
- The candidate should have excellent communication skills both written and verbal
- Qualification : Any Graduate
- Bachelor's degree, related field experience in customer handling and customer escalation management.
- Exceptional problem-solving and conflict resolution skills, with the ability to remain calm under pressure.
- Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with customers and internal stakeholders.
- Strong organizational and time management abilities, with the capability to prioritize tasks and meet deadlines.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.