Job description

• Creating ‘delight’ for the customer during the project life cycle
• Assisting with adherence to project timelines
• Conflict resolution
• Tracking customer experiences across online and offline channels
• Collaborating with the internal teams to enhance customer service and brand awareness
• Identifying customer needs and taking proactive steps to maintain positive experiences
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
• Analyzing customer feedback on products and services offered

· Documenting processes and logging technical issues, as well as customer compliments and complaints.

• The candidate should have excellent communication skills both written and verbal
• The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.
• The candidate should be able to resolve conflicts with the customer
• The candidate should be a team player

· Should also have expert knowledge of tools like google sheets and MS excel.

• Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels
• Proficiency in MS Office