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Customer Relationship Management Specialist

SolarSquare Energy

SolarSquare Energy

This job is no longer accepting applications

See open jobs at SolarSquare Energy.
Customer Service
Nagpur, Maharashtra, India
Posted on Sunday, February 11, 2024

Job description

  • Creating ‘delight’ for the customer during the project life cycle
  • Assisting with adherence to project timelines
  • Conflict resolution
  • Tracking customer experiences across online and offline channels
  • Collaborating with the internal teams to enhance customer service and brand awareness
  • Identifying customer needs and taking proactive steps to maintain positive experiences
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
  • Analyzing customer feedback on products and services offered

· Documenting processes and logging technical issues, as well as customer compliments and complaints.

  • The candidate should have excellent communication skills both written and verbal
  • The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.
  • The candidate should be able to resolve conflicts with the customer
  • The candidate should be a team player

· Should also have expert knowledge of tools like google sheets and MS excel.

  • Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels
  • Proficiency in MS Office

This job is no longer accepting applications

See open jobs at SolarSquare Energy.