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Customer Relationship Management Specialist

SolarSquare Energy

SolarSquare Energy

Customer Service
Kanpur Nagar, Uttar Pradesh, India
Posted on Sunday, February 11, 2024

Job description

  • Creating ‘delight’ for the customer during the project life cycle
  • Assisting with adherence to project timelines
  • Conflict resolution
  • Tracking customer experiences across online and offline channels
  • Collaborating with the internal teams to enhance customer service and brand awareness
  • Identifying customer needs and taking proactive steps to maintain positive experiences
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
  • Analyzing customer feedback on products and services offered

· Documenting processes and logging technical issues, as well as customer compliments and complaints.

  • The candidate should have excellent communication skills both written and verbal
  • The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.
  • The candidate should be able to resolve conflicts with the customer
  • The candidate should be a team player

· Should also have expert knowledge of tools like google sheets and MS excel.

  • Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels
  • Proficiency in MS Office

Location :- Kanpur

Salary - 25000 to 30000