About SolarSquare:

At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.

In 3 years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.

• Designation: Customer Success Manager
• Salary Budget: 8 LPA
• Week Off (will it be rotational or fixed): Rotational
• No of openings: 1
• Experience: 6-10 years

Job Description

- Experience in handling complaints and inquiries. Should be good at building strong relationships

- Strong process orientation. Experience in implementing processes leading to better addressal of customer queries and higher productivity for the team

- Experience in Hiring, training, and appraising, and leading a team

- Well-versed with reporting and analysis

- Ability to set goals and measure performance.

- Collaborative and adaptive to change