About Stem
Stem (NYSE: STEM) is a global leader in AI-enabled software and services that enable its customers to plan, deploy, and operate clean energy assets. The company offers a complete set of solutions that transform how solar and energy storage projects are developed, built, and operated, including an integrated suite of software and edge products, and full lifecycle services from a team of leading experts. More than 16,000 global customers rely on Stem to maximize the value of their clean energy projects and portfolios. Learn more at http://www.stem.com

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

Responsibilities

• Manage the day-to-day operations of the organization's service desk so that user problems are identified, prioritized, researched, resolved, and followed up quickly and competently.

• Plan, prioritize, and schedule service desk activities to ensure continuity of service.

• Enthusiastically teach our internal users how to best interact with and utilize technology, providing support as needed via face-to-face interaction, chat, email, telephone, and video conferencing.

• Mentor and manage a globally distributed IT team to cover 24x7x365 M-F IT operations.

• Resolve any issues related to our corporate IT infrastructure, both internally hosted and cloud-based services such as Office365, SharePoint, Teams, G-Suite, Slack, BOX, Dropbox, Atlassian, etc.

• Ensure that printers, wired and wireless networks, audio, video conferencing, Firewalls, VPN, ISP services are operating as expected.

• Must be able to support end-users with Office365 applications suite, including email provisioning and email troubleshooting.

• Performing desktop support duties, including troubleshooting of applications and network issues, manage MDM tools globally and engaging with engineering and network consultants as needed

• Maintain single sign-on cloud-hosted platform (e.g., O365 My apps, Azure Single Sign-On, OKTA/OneLogin) for user provisioning and integration with new applications.

• Provisioning new-hire accounts as well as preparing workstations and desks for use.

• Responsible for Assets life cycle management which involves ordering, tracking, and maintaining office equipment inventory.

• Maintain our technical facilities to the highest standard through firewall, switches, Wi-Fi, badging, visitor management, cable management, workstation installations, rack-mounting, etc.

• Completing documentation on confluence and other technical projects and tasks as needed

• Responsible for the operational plans for the end-user support as the company grows, hardware support (desktop PCs, laptops, mobile devices, servers, networking hardware, printers

• Responsible for ensuring that all technologies adhere to Stem’s IT policies and standards and align with the IT strategic plan.

• Evaluate new vendors, maintain current vendors, SOWs and be responsible for contract management activities as documented in Stem’s Policy for Contract Management.

Key Requirements:

Skill, Education & Experience

• Bachelor's Degree in a technical field with 8+ years of IT operations support experience.
• ITIL or similar accredited certifications in the IS/IT field or studies is a plus.
• Proven experience in IT management or a similar role.
• Strong knowledge of IT systems, infrastructure, and emerging technologies.
• Solid understanding of network architecture, cloud computing, databases, and cybersecurity.
• Experience managing IT budgets and cost control.
• Leadership and team management skills with the ability to motivate and develop staff.
• Excellent problem-solving, organizational, and communication skills.
• This will be 5 days working from office (Gurgaon)

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.