About Stem
Stem (NYSE: STEM) is a global leader in AI-enabled software and services that enable its customers to plan, deploy, and operate clean energy assets. The company offers a complete set of solutions that transform how solar and energy storage projects are developed, built, and operated, including an integrated suite of software and edge products, and full lifecycle services from a team of leading experts. More than 16,000 global customers rely on Stem to maximize the value of their clean energy projects and portfolios. Learn more at http://www.stem.com.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

What we are looking for/Role Overview:

Under the direction of the Support Director, the Support Trainer will aid the in documenting existing processes and preparing formal training manuals and programs for internal use. This will include shadowing current employees and assessing training and documentation needs, familiarizing with systems and formally transferring knowledge to Support team members, and conducting new hire onboarding for support team. In this role the trainer will also continue to work as a Support team member answering cases and taking calls to gain new troubleshooting skills and understand customer needs.

When appropriate, provide advice and guidance to other departments as to how the support process works and where to find information.

Responsibilities:

• Create and conduct training presentations for all Support personnel
• Continuously enhance and maintain instructional material and presentation skills
• Mentor other instructors/support staff in subject matter, content and delivery techniques
• Answer customer calls and emails to stay up to date on software, hardware and pertinent subject matter
• Design and write literature and materials to be used for new employee onboarding and job training
• Assess training needs through surveys, interviews with employees, and consultations with managers and senior leadership
• Develop digital and print educational material for new and existing support staff
• Lead regularly scheduled training sessions on product features and support techniques for new and existing support staff
• Identify individual and team skills gaps, conduct trainings to fill these gaps
• Coordinate mentorship programs for new Support staff
• Maintain and update existing training material
• Work with customers taking email and phone cases and assess if staff is properly trained to answer incoming requests
• Design and implement applicable success measurement metrics for effectiveness of department learning and development based on customer and employee success
• Other duties as assigned

Qualifications:

• Bachelor's degree in Education, Training, Communications, or a related field preferred
• 5+ years of experience in customer support, training, or a related role, preferably in the renewable energy or technology sector.
• Demonstrated experience delivering training programs, including both in-person and virtual sessions.
• Ability to explain complex technical concepts in a clear and relatable way for diverse audiences.
• Technical proficiency, ability to research and review platforms and deliver trainings using technology-based tools
• Previous job experience requiring attention to detail, analytical skills, leadership, and coaching others preferred

This is a salaried position, M-F.

This position is based in Boulder,CO.

Salary Range

$72,560.00 - $108,840.00

What We Offer:

At Stem, you will work in a growing, innovative, mission-driven company with talented colleagues that have a passion for building renewable energy systems. Stem offers competitive compensation as well as a comprehensive set of benefits to support the health and wellness of our employee including:

• A competitive compensation package, including eligibility for a bonus or commission based on the role, and equity
• Full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage)
• 401k (pre- or post-tax) on first day of employment
• 12 paid calendar holidays per year
• Flexible time-off

Learn More

To learn more about Stem, visit our stem.com where you’ll find information about our solutions, technology, partners, case studies, resources, latest news and more. Here are some relevant links:

• Company Overview
• Newsroom
• Case Studies
• LinkedIn

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.