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Enterprise Account Manager



Sales & Business Development
Posted on Wednesday, June 5, 2024

About Us:

Transcend is a sustainability-driven generative design software startup on a mission to transform the way engineering firms, utilities, and technology suppliers assess and design critical infrastructure. Our software automates the preliminary engineering of water and wastewater treatment facilities, electrical substations, and other assets; incorporating innovative and sustainable technologies to ensure safe, equitable access to resilient infrastructure worldwide. We’re dedicated to building the best generative design platform on the market and are seeking a dynamic Enterprise Account Manager to help us grow our business.

Are you ready for a challenge?

We invite you to be part of a team accomplishing Transcend’s mission to transform the way engineering firms, utilities, and technology suppliers assess and design critical water infrastructure!

​If you’re excited about changing the water or engineering industry, and are passionate about seeing customers succeed, then you should check out Transcend. Our software is the only product on the market that can automate the preliminary engineering (first 30%) of a water facility – incorporating innovative, sustainable treatment technologies to ultimately ensure safe, equitable access to clean water around the world.

We put an extraordinary amount of effort and expertise into building the best design automation platform on the market today. And we want you to help our customers make the best use of the tool – creating an experience clients love and can’t imagine living without.

Transcend is disrupting the Engineering and Construction industry. Transcend Design Generator (“TDG”), a first-of-its-kind generative design software platform, enables the companies that design our global infrastructure to automate Design & Engineering work that is currently done manually. There are over 500 billion dollars spent on engineering services each year, and capital planning and project development processes have not changed in decades. These companies are critical to our future, as they design our water, power, roads, and other core infrastructure. Due to their archaic processes, they are not innovating fast enough to impact our environment and help solve Climate Change. Over the last 10 years Transcend has developed and implemented a cloud-based software that completely changes the traditional process and transforms the culture of these engineering and construction firms around the world. The company has a unique remote culture with offices in Europe and the USA.

As an Enterprise Account Manager, you will be responsible for building and maintaining strong relationships with key clients within the enterprise. Your primary goal will be to ensure customer satisfaction, drive account growth, and identify opportunities for cross-vertical collaboration. This role involves a combination of account management, strategic planning, and team leadership to achieve business objectives.

Summary of Responsibilities:

Account Management:

  • Develop and nurture relationships with key stakeholders in enterprise accounts.
  • Understand clients’ business needs, challenges, and goals to provide tailored solutions.
  • Regularly conduct account reviews to ensure client satisfaction and own opportunities for upselling or cross-selling.

Product Training:

  • Support product training to clients on the use and functionalities of our platform.
  • Collaborate to support customer business users as needed.

Cross-Functional Collaboration:

  • Work closely with sales, marketing, and technical teams to align client needs with product capabilities.
  • Collaborate with internal teams to communicate client feedback and contribute to product improvement.

Cross-Vertical Collaboration:

  • Work closely with clients across different industry verticals to identify common challenges and opportunities.
  • Collaborate with internal teams to develop cross-vertical strategies that leverage the strengths of the organization in multiple sectors.
  • Facilitate communication and knowledge sharing between teams working with clients in different verticals.

Technical Expertise:

  • Possess in-depth knowledge of the company’s platform and services.
  • Stay updated on industry trends and technological advancements to effectively communicate our value proposition.

Strategic Planning:

  • Develop and implement strategic account plans to achieve revenue and growth targets.
  • Own growth opportunities within existing accounts and explore avenues for expansion into different industry verticals.
  • Stay informed about industry trends, competitive landscapes, and emerging technologies that may impact client needs.

Communication and Reporting:

  • Provide strategic updates to senior management on the status of key accounts and overall performance.
  • Ensure effective communication between the account management team and other departments within the organization.
  • Prepare and present reports on account performance, revenue forecasts, and cross-vertical initiatives.

We need you on our team if you have the following competencies:

  • Document, track, and manage all activities in our CRM system Hubspot.
  • Understand and maintain in-depth knowledge of our platform and the value proposition for customers.
  • Consistently achieve or exceed growth goals.
  • Take responsibility for all opportunities assigned to you. Coordinate resources as required to progress through deal stages to closed won.
  • Play a deal team role in progressing open sales opportunities as needed for OEM, Utilities, EPCs and Power accounts.
  • Organized: You are a very organized individual, with high attention to detail
  • Self-Starter: You thrive in a start-up environment where priorities shift rapidly
  • Reliability: You get the work done in an efficient and timely manner
  • Team Player: Ability to work in a remote team environment, across time zones, but also thrives working independently.
  • Exceptional communication skills: Ability to simply and clearly present complex financial concepts to various internal and external stakeholders.
  • Outstanding analytic skills: A high degree of intellectual curiosity, and the ability to engage with other senior leaders in addressing complex business issues.
  • EQ: High degree of emotional intelligence with ability to earn the respect of a diverse and international workforce.
  • Integrity: Strong ethics with unquestioned integrity; High personal standards of behavior.
  • Passion: Confidence, high level of energy, Ability to quickly develop credibility; respected as a leader.

How success will be determined:

  • NRR- Net Recurring Revenue of your account portfolio
  • Attainment of set growth objectives
  • Customer reference-ability

We would love to hear from YOU if some of these sound like you:

  • Proven experience in enterprise account management, with a track record of driving revenue growth.
  • Strong understanding of various industry verticals and the ability to identify cross-vertical opportunities.
  • Excellent communication and interpersonal skills.
  • Strategic thinking and problem-solving abilities.
  • Leadership experience, with a focus on team development and collaboration.
  • Familiarity with CRM software and other relevant tools.
  • Exceptional verbal and written communication skills.
  • Strong organizational and time-management skills.
  • Self-motivated and able to work in a fast-paced, high growth environment.
  • Experience in both SaaS and the utility/infrastructure building industries

Where you will be doing it:

This position is a remote position with flexibility to work from anywhere in North America or Europe. Similarly, the people you will be working with are from all over North America and Europe. Applicants should have a willingness to travel for major company functions, conferences, and client meetings as well as be flexible in working on a diverse team across several time zones. 30% travel expected. The ability to travel internationally is a requirement.

We would love to hear from YOU if you have:

  • Bachelor’s degree in business, marketing, or related field. MBA is a plus.
  • Total 8+ years of progressive responsibility on commercial or enterprise accounts, or proven industry relevant experience with 3+ years of account management experience
  • Experience working in a B2B SaaS business is strongly preferred
  • Thrives in a highly dynamic and rapid growth environment

Diversity, Inclusion, Belonging, Equity, Accessibility

Each Transcender is authentic and united in our mission to advance critical infrastructure design. We are dedicated to diversity, equity, and inclusion. We continuously strive towards building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment, and we encourage candidates from all backgrounds to apply.

Transcend provides accessible accommodation during the recruitment process. If you require accommodation, please tell us, and we will work with you to meet your needs.

If you are a self-motivated and results-driven individual who is passionate about building a business, then we encourage you to apply for this exciting opportunity by sending your resume to job.usa@transcendinfra.com

We offer a competitive salary, bonus, and benefits package, along with opportunities for career growth and development.

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