SALES SUPPORT SPECIALIST
TS Conductor
Sales & Business Development, Customer Service
Huntington Beach, CA, USA
Posted on Mar 10, 2026
Position Overview
The Sales Support Specialist plays a crucial role in supporting the sales team by managing the CRM system, handling customer quotes and purchase orders, responding to customer inquiries, and coordinating with various internal departments.
Essential Functions
CRM Management:
- Maintain and update project pipeline, quotes, and awarded projects
- Manage contacts, utilities, and agent information
- Build and maintain the overall CRM structure, including databases and automations
- Create and maintain reporting dashboards for management use, including quotes and bookings
Quote Processing:
- Follow ISO procedures to issue formal quotes in response to customer RFP/RFQ
- Ensure completeness and accuracy of RFQs
- Confirm receipt with customers
- Coordinate with production, sales, and finance to verify requirements can be met (e.g., lead time, pricing, product availability)
- Complete vendor registration as needed
- Coordinate with customers, agents, and sales team throughout the quoting process
Purchase Order Management:
- Follow ISO procedures to receive and submit purchase orders
- Ensure accuracy of Pos (price, volume, daily date, etc.)
- Issue PO Acknowledgement
- Enter order information into ERP system accurately
Customer and Prospect Requests:
- Provide technical specifications, wir files, engineering data, and FAQs upon request
- Offer budgetary bids, pricing information, and lead times
- Provide production and shipping updates
- Respond to website inquiries and/or forward to appropriate parties
Internal Coordination:
- Coordinate with Finance on invoicing and order details
- Provide weekly updates and coordinate with production and fulfillment teams
- Work with quality assurance to enter new conductors into the ERP for new orders
External Coordination:
- Provide comprehensive sales support by fostering proactive communication, equipping agents with effective marketing tools, conducting outreach and research, and embracing a “How can I help?” mindset.
- Enhanced sales support to agents through proactive engagement, and strategic marketing tools to increase PO volume.
- Distribute new marketing assets to all team members, sales agents, and to existing customers, and to potential customers as requested.
Other Skills/Abilities
- Proficiency in CRM and ERP systems
- Strong attention to detail and accuracy
- Excellent written and verbal communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office Suite, especially Excel
- Ability to work independently and as part of a team
- Knowledge of or willingness to learn about the electrical conductor industry
- Customer service-oriented with a professional demeanor
Incentives
- Benefits offered the first of the month following 30 days of employment, include: medical, dental, life insurance, long term disability, paid time off (sick and vacation), 10 company holidays, 401(k) with company match, etc.
- Referral Rewards program
Training and Experience
- This position requires 2-3 years of experience in sales support or a similar role.
- Strong organizational skills, attention to detail, and excellent communication.
- Strong customer service skills.
- Experience in the electrical or utility industry is a plus.
Other Skills/Abilities
To be successful as a Quality Technicians, candidates need to possess a combination of technical skills, problem-solving abilities, and interpersonal skills along with strong attention to detail and a continuous-improvement mindset. Key skills and abilities include:
- Technical Knowledge: Technicians should have a solid foundation in the relevant engineering principles and concepts related to their field. They should be familiar with engineering tools, software, and technologies commonly used in their industry. The position requires the ability to read and interpret gauges and record measurements. Basic understanding of ISO-9000, and proficient with Microsoft Office Suite or related software programs.
- Analytical and Problem-Solving Skills: Technicians should have strong analytical skills to analyze complex problems and propose effective solutions. They should be able to break down problems into smaller components, conduct research, gather data, and apply critical thinking to identify the root causes and develop innovative approaches to problem-solving.
- Attention to Detail: Technicians must pay close attention to detail, ensuring accuracy in their work. They should be meticulous in following engineering standards, specifications, and documentation requirements. This position requires the ability to read and interpret safety rules, MSDS (Material Safety Data Sheets), operating and maintenance instructions, and any relevant manuals.
- Communication Skills: Effective communication is crucial for engineers to collaborate with team members, understand project requirements, and present their ideas or findings. They should be able to convey technical information clearly, both verbally and in writing. This position requires proficiency in the ability to speak and read English.
- Teamwork and Collaboration: Technicians often work as part of multidisciplinary teams. They should be able to collaborate effectively, share knowledge, and contribute to team goals. Being a good team player and demonstrating interpersonal skills is important in achieving project objectives.
- Adaptability and Learning Agility: Technicians should be adaptable to new technologies, changing project requirements, and evolving industry practices. They should be willing to learn and acquire new skills quickly as the engineering field continues to advance.
- Time Management and Organization: Technicians need to prioritize tasks, manage their time effectively, and meet project deadlines. They should be able to work on multiple assignments simultaneously and maintain a well-organized workflow.
- Professional Ethics: Technicians should demonstrate a strong sense of professional ethics, integrity, and responsibility. They should adhere to engineering standards, regulations, and safety protocols. Maintaining confidentiality and respecting intellectual property rights are also important aspects of professional conduct.
- Continuous Learning: Technicians should have a growth mindset and a commitment to lifelong learning. They should actively seek opportunities to enhance their technical skills, stay updated with industry trends, and pursue professional development activities.
- Leadership Potential: While not always a requirement at the junior level, possessing leadership qualities and the ability to take initiative can contribute to career growth. Technicians who show potential in leading projects, taking ownership, and mentoring others may have increased opportunities for advancement.
Incentives
- Benefits offered the first of the month following 30 days of employment, include: medical, dental, life insurance, long term disability, paid time off (sick and vacation), 10 company holidays, 401(k) with company match, etc.
- Referral Rewards program
Requirements / Training and Experience
- Bachelor’s degree in quality engineering, or BSc in Mechanical Engineering, Industrial Engineering or relevant field is preferred.
- One or two years of hands-on experience in a manufacturing company or internship in a related field is highly desired.
- Hands-on experience with Quality Management Systems (QMS) and testing methodologies
- In-depth understanding of technical documentation.
- Familiarity with statistical analysis.
- Great attention to detail and problem-solving abilities.
- Team spirit.
- Good analytical skills.
- Additional certification in Quality Assurance is a plus.
- Effective verbal and written communication skills with the ability to collaborate effectively with cross-functional teams.
- Ability to comprehend and follow directions.
- Basic understanding of ISO-9000 quality management system principles.
- Adept at multi-tasking: able to manage multiple priorities and deadlines.
- Strong commitment to safety, quality, and continuous improvement
- Proficient with Microsoft Office Suite or related software programs.
- Ability to meet attendance expectations in a fast-paced manufacturing environment.
- Willingness to work off hours or on off-shifts to meet promised timelines and deliverables.
- Ability to maintain a professional, positive attitude.
- Must be able to successfully pass e-Verify background check.