Business Operations Manager

Location: San Francisco

What is Verse?

Organizations today are under growing pressure to navigate the transition to clean energy — not just to meet sustainability goals, but to manage risk, control costs, and build long-term resilience. Yet the complexity of energy markets and a lack of accessible tools have made it difficult for most companies to take meaningful action. Verse was created to change that.

Our mission is to make the case for clean energy irrefutable. Through our AI-powered platform, Aria, we help organizations plan, procure, and operate clean energy to achieve their financial and sustainability goals. Verse transforms clean energy ambition into action — giving businesses the clarity and confidence to lead in a rapidly evolving energy landscape.

The Role

We're looking for a highly analytical, customer-obsessed Business Operations Manager to help our customers unlock the full value of the Verse platform. The ideal candidate has a consulting background and thrives at the intersection of customer experience, product strategy, and data-driven insights. You’ll be the voice of the customer internally and a trusted advisor externally—ensuring our users succeed, stay engaged, and help shape the future of our product

Key Responsibilities

Customer Engagement & Success

• Act as the primary point of contact for key customers, ensuring they derive maximum value from our software.
• Build deep relationships with users to understand their goals, workflows, and pain-points.
• Partner with our Data Science team to conduct tailored, one-off analyses that help address customer needs and unlock new value.
• Collaborate with the Product team to feed recurring needs into the product roadmap, ensuring our platform evolves in line with market demand.

Proactive Customer Feedback Loops

• Lead regular customer check-ins to monitor satisfaction, capture feedback, and reduce churn.
• Identify patterns across accounts and translate insights into actionable product and business recommendations.
• Champion the customer internally by articulating their needs with clarity and empathy.

Cross-functional Collaboration

• Work closely with Marketing and Sales to share customer insights, success stories, and use cases.
• Support strategic go-to-market initiatives such as account prioritization, segmentation, and opportunity identification.
• Occasionally assist in high-impact sales efforts by providing context on customer needs and industry trends.

What We’re Looking For (Minimum Qualifications)

• 3+ years at a top-tier consulting firm (McKinsey, BCG, Bain) with a strong track record of analytical problem solving and stakeholder management.
• Customer-first mindset with the ability to listen, empathize, and translate feedback into actionable recommendations.
• Strong communication skills – able to engage technical and non-technical audiences with equal fluency.
• Data-savvy and detail-oriented, comfortable working with analytics teams and distilling insights from data.
• Collaborative and proactive, excited to work across functions in a fast-paced, mission-driven environment.
• Ability to work cross-functionally with product, data science, sales, marketing teams.

What Will Make You Standout (Preferred Qualifications)

• Experience working in renewable energy space

What makes Verse a great place to work?

• We lead with empathy. Empathy for our teammates and our customers is central to who we are. We lift each other up and strive to embody humility, selflessness, and kindness. We promote an emotionally aware attitude and culture by putting our colleagues and customers first. We respect the prior art and acknowledge those who have come before us. We never assume we know everything: every person has something to teach us.
• We are open, honest, and transparent. Organizational and institutional trust is essential to tackling the world’s most challenging problems. That trust is built on effective communication with our team, our customers, and other stakeholders. We are always receptive to feedback on how we could do better, and we strive to provide constructive recommendations that help others excel.
• We move with balance and precision. Life is a delicate balance between the forces of creation, maintenance, and destruction. We understand that each of these forces must be applied with diligence: When we act, we act carefully and responsibly. Speed, hard work, and perseverance must be accompanied by thoughtfulness and reflection.
• We are pursuing a labor of love. We are passionate about renewable energy technology, and we like to dream big. We are disrupting the largest and most expensive machine humanity has ever built – the electricity system. We believe the greatest impact we can have on the climate crisis is through building elegant solutions and exceptional products that delight our customers.

Base Pay Range

$120,000 - $180,000

This is the estimated base salary range for this position, which does not include the value of benefits or a potential equity grant. A wide range of factors are considered in making compensation decisions, including but not limited to skill sets, market conditions, experience and training, licensure and certifications, and business and organizational needs.

Benefits and Employee Perks

• Competitive compensation and equity grant at a high-growth start up
• Comprehensive benefits package including medical, dental and vision insurance, and 401k
• Flexible hours and unlimited PTO
• Diverse and inclusive working environment

Verse is an equal opportunity employer. All applicants and employees are considered for hire, promotion, and compensation without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or familial status.