Service Quality Engineer
Xos Trucks
Drive the Future with Xos
Xos (NASDAQ: XOS), is a technology company and electric truck manufacturer on a mission to decarbonize commercial transportation. We design and build state-of-the-art electric vehicles, develop advanced fleet management software, and create charging solutions that make fleet electrification seamless and cost-efficient.
At Xos, we're problem-solvers, innovators, and go-getters, working together to drive a cleaner, more sustainable future. Join us and be part of the movement shaping the next generation of commercial transportation.
The Role
Xos is hiring a Service Quality Engineer that will serve as the critical technical link between the service/warranty teams and the engineering department, focused on driving product reliability and serviceability improvements for Xos vehicles. This role is responsible for collecting and analyzing field data, identifying root causes of product failures, coordinating corrective actions, and supporting continuous improvement initiatives. The Service Quality Engineer will also play a key role in developing and managing Service Bill of Materials (SBOMs) and ensuring the serviceability is embedded into the product design and manufacturing process.
**This is an onsite position based at our Byrdstown, TN Manufacturing Plant**
What You'll Do:
- Own end-to-end operations related to SBOM development and change management.
- Build and maintain BOMs, with emphasis in SBOMs, in support downstream applications and processes and coordinate with other BOM stakeholders.
- Work cross functionally with engineering, supply chain, and manufacturing to identify and optimize serviceable components and processes to improve "Design for Service"
- Support the design, evaluation, and improvement of new products as well as existing components and/or systems.
- Conduct analysis and modeling, engage in product design, develop, and execute testing procedures, and participate in facilities engineering work.
- Participate in technical work such as performance and data analysis, parts measurements, tools and fixtures calibration, and equipment validation.
- Provide detailed feedback to Service and Engineering departments when applicable of any issues that arise.
- Report on repeated issues that are found in service.
- Assist the service team with diagnostic using vehicle telematics.
- Follow up with suppliers on quality issues that are found and ensure parts are returned to suppliers for warranty.
- Travel to service and manufacturing partners on an as needed basis acting as the subject matter expert to resolve difficult issues, reporting on the results, and implementing changes to ensure stakeholders are properly informed to avoid recurrence.
- Domestic travel with overnight stays as needed for responsibilities
What We're Looking For:
- Bachelor's degree in Engineering, Manufacturing, or related field
- 3+ years of relevant experience in a service, quality, or product engineering role
- Strong working knowledge of Service BOMs is required
- Excellent problem-solving, collaboration, and communication skills
- Experience in fast-paced or start-up environments preferred
- Comfortable working onsite and supporting cross-functional teams on the manufacturing floor
- Bonus Points:
- Corporate or national level service and parts experience
- Familiarity with vehicle telematics and remote diagnostics
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Work Environment
This job generally operates in a plant environment as well as a professional office environment and engineering Laboratory facilities. This role routinely uses standard office equipment such as computers, phones, printers and filing cabinets as well as specialized engineering testing hardware such as test stands, wiring tools, electronic cards and testing equipment. The employee is occasionally exposed to a variety of extreme conditions at job sites. The noise level in the work environment and job sites can be loud depending on the equipment being used at an specific moment but under normal circumstances.
Benefits & Perks
Xos is a people-focused company—we are committed to providing our employees with a comprehensive package of benefits and perks designed to support their well-being and professional growth. We continually evaluate and expand our offerings to best serve our team.
- Comprehensive Medical, Dental, and Vision - Coverage for you and your family, with PPO and HMO (California) plans available. We offer plans with 100% covered employee premiums. Employees can also enroll in a variety of voluntary ancillary benefits to further support their needs.
- HSA & FSA Plans - Set aside pre-tax dollars for qualified healthcare expenses.
- PTO - Accrue vacation time over time, with additional days earned as your tenure grows, plus sick time and paid holidays!
- Generous Company Holidays - Enjoy a generous holiday calendar, including a winter holiday hiatus in December.
- Basic Life & AD&D Insurance - 100% covered by Xos, with the option to purchase additional life insurance coverage for yourself and eligible dependents.
- Betterment 401(k) - Save for retirement with our employer-sponsored plan through Betterment.
- Pet Insurance - Coverage for your furry friends to keep them healthy and happy!
- Additional opportunities to learn, grow, and advance in your career, just to name a few!
We are dedicated to fostering a workplace where employees can thrive. Our benefits continue to evolve to best support our team's well-being and success.
Commitment to Equal Opportunity
Xos is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, gender, pregnancy, sex, sexual orientation, gender identity, gender expression, national origin, age, genetic information, ancestry, protected veteran status, disability, or any other basis protected by local, state, or federal law. Xos provides equal access to services and employment to all qualified persons. For applicants with disabilities or limitations, such as those covered by the Americans with Disabilities Act, requiring accommodations to complete the application and/or interview process, please email us at support@xostrucks.com
Candidate Data Privacy
This notice describes how Xos (as used in this Notice, the terms “Company,” “Xos,” “we,” “our,” or “us” in this Notice refers to Xos, Inc., together with its subsidiaries and other corporate affiliates, who may handle your candidacy and application for employment) may collect, process, and use your personal data in connection with the recruitment process when you apply for a position.
Xos may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in the recruitment process (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Xos may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Xos may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform duties, including individuals on our People Operations Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Xos affiliates; and (iii) Xos’s service providers, including providers of background checks, staffing services, and cloud services.
Where permitted by applicable law, Xos may transfer or store internationally your Candidate Profile Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Notice to Recruitment Services
Xos is not accepting applications from third-party recruitment services at this time. Unsolicited resumes or candidate profiles submitted in response to our job postings will not be subject to any referral or placement fees unless a written agreement is in place with Xos for the specific job opportunity.